Frequently Asked Questions (FAQs)
Frequently Asked Questions
Have a question? We have got the answer! If you donβt find what youβre looking for, feel free to contact us directly on WhatsApp.
π Orders & Ordering
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your delivery details and complete the payment. You will receive a confirmation once your order is placed.
Can I place an order via WhatsApp?
Yes! You can also reach us on WhatsApp (+92 340 9502646) to place your order directly. Our team will guide you through the process.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placing them. After that, your order may already be in processing. Contact us immediately on WhatsApp if you need to make changes.
π³ Payment
What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- EasyPaisa
- JazzCash
- Bank Transfer
- Online card payment at checkout
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Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available across Pakistan. You pay when your order arrives at your door.
π© Shipping & Delivery
How long does delivery take?
Delivery typically takes 2 β 5 business days depending on your location. Major cities receive orders faster, while remote areas may take up to 7 business days.
Do you deliver all over Pakistan?
Yes! We deliver to all cities and areas across Pakistan, including major cities, smaller towns, and rural areas.
How can I track my order?
Once your order is dispatched, you will receive tracking details via SMS or WhatsApp. You can also contact us anytime for an update on your order status.
π― Product Questions
Is your honey pure and natural?
Absolutely. Our honey is 100% pure, raw, and unprocessed. It is sourced directly from trusted apiaries and contains no added sugar, artificial flavors, or preservatives.
How should I store Ispaghol husk?
Store Ispaghol in a cool, dry place away from direct sunlight and moisture. Keep the packaging sealed tightly after each use to maintain freshness.
How should I store honey?
Store honey at room temperature in a sealed container. Avoid refrigerating it, as this can cause crystallization. If honey crystallizes, gently warm the jar in lukewarm water to restore its liquid form.
Do your products have an expiry date?
Yes, all products come with a clearly marked expiry or best-before date on the packaging. Please check before use.
π Returns & Refunds
What if I receive a damaged or wrong product?
We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order via WhatsApp with photos of the issue. We will send a replacement or process a refund as quickly as possible.
Can I return an opened product?
Due to the nature of natural food products, we are unable to accept returns on opened or used items unless they are damaged or defective upon arrival.
π Still Have Questions?
We are always happy to help! Reach out to us directly: